How Our Customer Care Program Saves You Time & Money
Your lighting system worked perfectly yesterday. Today, half your house won’t turn on, and you’re hosting dinner in three hours. Or your security cameras went offline sometime last week, and you only noticed when you actually needed to check the footage. If these scenarios sound hypothetical to you, congratulations on not having experienced them. Unfortunately, they are a reality for many smart home systems that neglect proper maintenance.
Most homeowners treat their smart home like their car was treated in the 1950s: they ignore it until something breaks, then scramble to fix it. But smart home systems are complex ecosystems with multiple interconnected devices, regular software updates, and potential points of failure. Waiting until something stops working isn’t just inconvenient; it’s expensive.
SEE ALSO: Why Your Next Project Needs an Integrator, Not Just an “AV Guy”
Why “Fix It When It Breaks” Costs More
Emergency service calls cost significantly more than scheduled maintenance visits. When your system fails at the worst possible moment—right before guests arrive or during an important video call—you’re paying premium rates for immediate attention.
The bigger issue is what you don’t see. A minor software glitch today becomes a major compatibility problem six months from now. Missed security updates leave vulnerabilities that could compromise your entire system. A single failing component can create cascading issues that turn a simple fix into a comprehensive system overhaul. And there’s the time you spend troubleshooting, researching solutions, and dealing with the frustration of technology that should work but doesn’t.
What Professional Maintenance Does
Regular system monitoring catches problems before they affect your daily life. Remote diagnostics can identify a failing component weeks before it stops working completely, allowing for planned replacement instead of emergency repair. Software updates are handled automatically, keeping your system secure and ensuring all your devices continue to work together seamlessly.
Professional maintenance also means having expert support available when you need it. With 24/7 remote assistance, most issues are resolved within 30 to 60 minutes, without anyone needing to visit your home. When on-site service is necessary, you get priority scheduling instead of waiting days or weeks for an available appointment.
Automated Living’s Customer Care Options
Our Customer Care Program offers tiered membership options designed to match your specific needs. The Essentials plan offers 24/7 remote support within 60 minutes, while Essentials+ provides even faster response times within 30 minutes, along with additional benefits. Both plans include remote appointments with advanced support and access to our CEDIA-certified team, who understand how all your systems work together.
Your smart home represents a significant investment in comfort, security, and convenience. Professional maintenance protects that investment while saving you time, money, and frustration. Business owners can access similar benefits through our Commercial Customer Care Program, ensuring their technology stays reliable when they need it most.
Want to ensure that your smart home continues to run smoothly, just as it did on the day it was installed? Contact us to schedule a consultation tailored to your needs.
