Residential & Commercial Customer Care Programs and Security Service Plans
Even the best technology needs maintenance and updates to remain secure and in tip-top shape. Our tailored Customer Care Plans offer proactive support and troubleshooting, and our Security Plans give you the peace of mind that your family and assets are safe.
Review our plan offerings below, then book a consultation to determine which plan best suits your needs.
Around-the-Clock Customer Support You Can Trust
You can rely on our team to keep your new or upgraded technology systems running as intended. Automated Living’s white-glove service plans offer:
Customer Care is Essential
For our clients, we strive to provide the absolute best-in-class service and support for the systems we’ve designed and installed. Residents in St. Matthews and downtown Louisville business owners alike can rely on Automated Living to keep automation, lighting, shades, and other connected devices running at full capacity.
Residential Service Plans
Essentials+
You value 24/7/365 access to the support team.
FEATURES
- 24/7 Remote Support within 60 min
- Remote appointments with Adv Support
Priority
You also need the flexibility to schedule on-site appointments tailored around your schedule.
FEATURES
- 24/7 Remote Support within 30 min
- Remote appointments with Adv Support
- Adv Support appointments within 2 days
- Prioritized appointment scheduling
- Annual tech review
- Service labor discount
Proactive
You also value a hands-off approach to keeping your system online, all the time.
FEATURES
- 24/7 Remote Support within 30 min
- Remote appointments with Adv Support
- Adv Support appointments within 2 days
- Prioritized appointment scheduling
- 2 x annual tech reviews
- Service labor discount
- Proactive system monitoring
Signature
Reserved for our most discerning clients with a 10-min. response time on top of all of the other features.
FEATURES
- 24/7 Remote Support within 10 min
- Remote appointments with Adv Support
- Adv Support appointments within 1 day
- Night + weekend appointments
- Prioritized appointment scheduling
- 4 x annual tech reviews
- Service labor discount
- Proactive system monitoring
- Skip the line, every time
Commercial Service Plans
Essentials+
You value 24/7/365 access to the support team.
FEATURES
- 24/7 Remote Support within 60 min
- Remote appointments with Adv Support
Priority
You also need the flexibility to schedule on-site appointments tailored around your schedule.
FEATURES
- 24/7 Remote Support within 30 min
- Remote appointments with Adv Support
- Adv Support appointments within 2 days
- Prioritized appointment scheduling
- Annual tech review
- Service labor discount
Proactive
You also value a hands-off approach to keeping your system online, all the time.
FEATURES
- 24/7 Remote Support within 30 min
- Remote appointments with Adv Support
- Adv Support appointments within 2 days
- Prioritized appointment scheduling
- 2 x annual tech reviews
- Service labor discount
- Proactive system monitoring
Signature
Reserved for our most discerning clients with a 10-min. response time on top of all of the other features.
FEATURES
- 24/7 Remote Support within 10 min
- Remote appointments with Adv Support
- Adv Support appointments within 1 day
- Night + weekend appointments
- Prioritized appointment scheduling
- 4 x annual tech reviews
- Service labor discount
- Proactive system monitoring
- Skip the line, every time
Security Plan Offerings
Sleep easier knowing a team of professionals is monitoring your Kentucky or Southern Indiana property. View surveillance feeds, tap a button to speak to someone ringing your doorbell, and more with our Security Plans below.
Elite
$60
/monthly
(one-year contract)
Premium
$50
/monthly
(one-year contract)
Standard & Essential
from $30
/monthly
(one-year contract)
Standard $30/mo
Plus $38/mo
"Jason and the team at Automated Living are knowledgeable, professional and courteous. After installing my A/V equipment about 5 years ago, he has been responsive in addressing both minor maintenance and major operational issues which have arisen. In an industry where it can be difficult to find reasonably priced technical expertise for ever-changing 'state of the art' equipment, Jason has exceeded my expectations with his level of knowledge, integrity, and ability to make it happen. I would easily recommend him to the most discerning consumers."
- Paul Y.
Our Clients Love Automated Living
Our installed systems are as reliable and innovative as our clients say they are! Take a look at what a few of our past clients have to say about our Customer Care Plans, then book a consultation to discuss how we can best serve you.
Protect What Matters Most in Louisville
Your home and family are treasures, so protect them. We have a dedicated Customer Care team standing by to answer questions or to book your consultation.
